Last Updated: May 21, 2025

Mon Trésor Spa Boutique (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.montresorspa.ca) or book services.

1. Information We Collect
2. a) Personal & Booking Data

• Name, email address, phone number
• Appointment details (date, time, chosen services)
• Billing and payment confirmations (processed securely via third-party gateways; we don’t store your card data)

1. b) Health & Skin Data

• Skin type, sensitivities, treatment history
• Medical disclosures (allergies, conditions)—collected with your explicit consent

1. c) Technical & Usage Data

• IP address, browser/device type, pages visited, session duration
• Cookies, pixels, and analytics (e.g., Google Analytics)

1. d) Marketing Preferences

• Newsletter or promo opt-in status

2. How We Use Your Information

• Service Delivery: Confirm and manage your bookings; ensure safe, personalized treatments under Ontario’s PHIPA guidelines.
• Client Care: Send appointment reminders, follow-up instructions, and after-care guides.
• Marketing & Promotions: With your consent, send newsletters or special offers (CASL-compliant).
• Site Improvement: Analyze anonymous usage data to enhance website performance and user experience.
• Legal Compliance: Retain or disclose data as required by law (e.g., health-record retention).

3. Consent & Withdrawal

• Express Consent is obtained at booking (checkboxes for health data, marketing opt-in).
• You may withdraw consent at any time by contacting privacy@montresorspa.ca. Withdrawal won’t affect prior lawful processing.

4. Sharing & Disclosure

We do not sell or rent your personal data. We may share information with:

• Service Providers: Hosting, booking platform, payment processors, email/SMS services—each bound by confidentiality and PIPEDA.
• Legal Authorities: If required by subpoena, court order, or to protect our legal rights.
• Emergency Situations: To safeguard health or safety (e.g., disclosing relevant data in a medical emergency).

5. Data Retention

• Treatment Records: Retained at least 10 years (PHIPA).
• Booking & Contact Data: Kept up to 5 years for business and follow-up purposes.
• Marketing Consents: Retained until you unsubscribe or request deletion.

6. Cookies & Tracking

• Essential Cookies: Required for booking functionality and site security.
• Analytics Cookies: Optional—help us understand visitor behavior. You can disable non-essential cookies via your browser settings.

7. Your Rights Under PIPEDA & PHIPA

• Access & Correction: Request a copy of your personal or health data and ask us to correct inaccuracies.
• Data Portability: Obtain your data in a structured, machine-readable format.
• Deletion: Request erasure of non-health data, subject to legal retention requirements.
• Complaint: If dissatisfied, contact our Privacy Officer or the Office of the Privacy Commissioner of Canada.

8. Canada’s Anti-Spam Legislation (CASL)

• Opt-In Required: We only send commercial electronic messages to those who have expressly agreed.
• Unsubscribe: Every message includes an unsubscribe link; we honor unsubscribe requests within 10 business days.

9. Third-Party Links

Our site may link to external sites (e.g., payment gateways). We aren’t responsible for their privacy practices—please review their policies directly.

10. Changes to This Policy

We may update this Privacy Policy. The revised version will be posted here with a new “Last Updated” date. Continued use of our website or services after changes signifies your acceptance.

11. Contact Us

If you have questions or wish to exercise any rights, please contact:

Privacy Officer
Mon Trésor Spa Boutique
86 Yorkville Avenue, Toronto, ON M5R 1B6
Tel: (647) 398-9396
Email: info@montresorspa.com